The Edges of Lean

Episode 29: Continuous Improvement and Being a People Pleaser

Continuous Improvement and Being a People Pleaser As continuous improvement professionals, we relish the work of helping others to become better problem-solvers, But sometimes this as lead to an over-reliance on people pleasing, and as a result, not developing and wielding our own personal power. Brenda Florida joins me and shares her insights on moving away from people-pleasing, building our personal power, and understanding why people-pleasing is counter-productive to a lean culture.

BRENDA FLORIDA Brenda is a Certified Life Coach, Lifestyle Adviser, and podcast host. She teaches how to live your best life and how to liberate your authentic power and unique self-expression.

 

CONNECT WITH BRENDA FLORIDA Website: https://www.brendaflorida.com/ Instagram: https://www.instagram.com/brendafloridacoach/?hl=en Facebook: https://www.facebook.com/brendaaflorida/ LISTEN TO HER PODCAST https://www.brendaflorida.com/podcast or Liberate Your People Pleaser Podcast

Key topics in this podcast:

Brenda’s background and Coaching career

People-pleasing explained Setting boundaries on helping others

The difference between inner wisdom and anxiety Importance of self-growth

 

KEY TAKEAWAYS We should set boundaries so that other people can learn more about helping themselves.

We only have power in our own lives and not with other’s life Everyone should make a fair contribution of role in a team or project

Some people pleasers can experience resentment

Managers should seek to understand what’s going on inside the company

We must focus on ourselves and not always please others

Words of wisdom or Tweet-ables

 

Brenda Florida:

“I think the most important thing is to remember to really stay in your own sandbox and to develop your skills. “

“Learn about yourself and learn how to set boundaries,”

Continuous Improvement and People Solve Problems

Every person in every organization faces problems, and has to solve them.  Jamie Flinchbaugh has been observing what organizations do about the problem of having problems - and how they often fail to achieve the full impact of being able to solve problems well. In this episode, Jamie talks about his new book,  "People Solve Problems: The Power of Every Person, Every Day, Every Problem" and how it can be a roadmap for organizations and companies when they are faced with the challenge of problem solving, no matter what problem=solving approach they choose to use. 

Jamie Flinchbaugh 

Jamie Flinchbaugh is an accomplished Entrepreneur, Senior Executive, Consultant, and Board Member with 30 years of learning-oriented experience spanning a range of roles across exceptionally diverse industries and functions. As the founder of JFlinch, Jamie helps teams accelerate by solving the most challenging problems using resources, education, and tools. He helped purpose driven leaders craft effective resilient organizations in over 300 companies. Jamie collaborates with leaders and their teams to bridge capability, strategic cultural and systems gaps, so they can safely span potential pitfalls, and have a purposeful impact on their organizations. Jamie is coauthor of The Hitchhiker's Guide to lean: Lessons from the Road, and is the co-host of the podcasts Lean Whiskey and Happy Heuristics.

 

CONNECT WITH JAMIE 

LinkedIn :https://www.linkedin.com/in/jamieflinchbaugh/ 

Twitter:  https://twitter.com/flinchbaugh 

Website:https://www.jflinch.com/ 

    

 

 

 Key topics in this podcast:

  • We know Jamie as a Lean Organization advocate, so why is his new book not categorized as a “lean” book?
  • What is Jamie’s definition of “lean” and a “lean organization?” 
  • What are the pica problem-solving methods Jamie sees in organizations?
  • What does Jamie see as the keys to effective problem solving no matter the method used?
  • How can a manager be a coach and why is coaching by managers the most effective approach to solve organizational problems?
  • What is the core behavior that makes problem solving more effective?
  • What are the cons of using processes or templates to solve problems?
  • Why is human intuition and creativity necessary for effective problem solving? 
  • What did Jamie learn while writing his new book?

        KEY TAKEAWAYS

  • There is a difference between thinking about your problems in the negative vs. seeing them as opportunities for growth and innovation.
  • Solving problems effectively is vital for organizational success, especially in the environment of rapid change we are experiencing today. 
  • Good problem solving is team sport - and it requires great leadership, the right behaviors, capabilities and coaching.

Words of wisdom or Tweet-ables 

Jamie Flinchbaugh

  •  “Treating problems like a failure, essentially leads to a very different response to when that happens”
  • “Problem solving is that fundamental capability that makes you resilient to the future yet-undefined problems that we are surely going to face. We just don't know what they are yet.”
  • “ Take ownership over your own learning journey.”

 

Episode 27: Continuous Improvement and the Counseling Continuum

Jessica House 

Jessica House is an experienced mental health counselor and coach, She is the founder of LightHouse Counselling and Wellness and she has a  formal training in Children’s Mental health and she has a counselling psychology background, she is also a child and family therapist in a Children’s Mental health in Ottawa then moved into a leadership position later on.

 

CONNECT WITH JESSICA

LinkedIn :https://www.linkedin.com/in/jessica-houselighthouse/ 

Website: https://www.lighthousecw.ca/ 

 

 

  Key topics in this podcast:

  • Jessica’s background and how her counselling background enhances her lean work and vice versa.
  • What is the Importance of mental health awareness and wellness for everyone, including children and families?
  • What is the difference between coaching and counseling and where might they overlap?
  • How can we determine if someone is struggling with their mental health? 
  • What are the red flags and signals that we need to refer someone into a psychologist?
  • What are the ways to help someone who is having anxiety, suicidal thoughts or mental health issues? Is therapy the only solution? 
  • How does Jessica use lean with her kids? And how it can help her children to be more disciplined and resourceful?
  • What are the programs that Jessica is currently building? How can it be beneficial for the parents that are struggling handling and counselling their kids?

        KEY TAKEAWAYS

  • Mental health is a really important topic for everyone, especially with children and families. Unfortunately it's often taken lightly or even ignored because people don't always know what they can do to help out their loved ones who suffer from depression.
  • Counselling can be an effective way to help someone struggling with their mental well-being.
  • It’s important for people who care about the person they're interacting with to identify signs before things get worse - and anyone can start helping by listening and caring.
  • Lean practices can really help family life.

Words of wisdom or Tweet-ables 

Jessica House 

“I think sometimes when there's so much information, and we already know the answers deep down inside, we've got some good intuition, but unfortunately, other people's opinions cloud our own voice.”

Episode 26: Continuous Improvement and Getting Your Book Written in Less Than a Year

Many of us in the continuous improvement community want to write a book.  It can be a lot of fun to write a book, but it takes planning and effort. Today on the podcast we're talking with Dom Brightmon who has been writing his own stories for as long as he could remember, a hobby that turned into something more than just a pastime or creative outlet. Dom is also the host of the Going North podcast which helps authors share their books and and where he shares his knowledge with aspiring writers. He explains the necessity of planning how to write a book and what things you should consider when starting your own story, as well as why collaboration is important for creativity. He also tells us about some tips that will help our stories reach their full potential!

DOMINIQUE BRIGHTMON

Dominique "Dom" Brightmon, DTM is an award-winning speaker and certified member of the John Maxwell Team. He is the bestselling author of "Going North! Tips & Techniques to Advance Yourself", "Stay the Course: The Elite Performer's 7 Secret Keys to Sustainable Success", and contributing author for “Crappy to Happy: Sacred Stories of Transformational Joy”. Dom host's the Going North podcast, a top-rated self-help podcast that interviews authors from all over the world. His mantra is advance others to advance yourself.

 

CONNECT WITH DOM 

LinkedIn: https://www.linkedin.com/in/dombrightmon/ 

Twitter:https://twitter.com/DomBrightmon 

Personal Website:https://dombrightmon.vip/  

Portfolio: https://www.amazon.com/Dominique-B.-Brightmon/e/B07B7F37N5/ref=ntt_dp_epwbk_0 

 

       Key Topics in this podcast:

  •       What drives Dom to write books, and host a podcast and be a coach?
  •       How can someone who is interested get started in writing a book and what are the steps to write a book?
  •       Why continuously improving your book so important?
  •       Why is it important to write in your own voice and be who you are in terms of writing? Does it apply in any aspect of book writing?
  •       Reasons why the writing phase and editing phase must be separated
  • And conversely why sharing your writing goals, dreams, and aspirations with others might a bad idea!
  •       How Fiverr helps Dom in his writing career, how it can be helpful for aspiring writers and existing authors.
  •       What are the ways to market your book?
  •       What are the things to consider before you are finally able to publish a book? 

 KEY TAKEAWAYS

 

  •       Dom is an introvert, but being an introvert doesn’t mean he can't communicate and express himself, and inspire others!
  •       You don’t need to be a technically accomplished writer to write a book: just be yourself and express yourself through writing.
  •       Knowing your purpose and why you are writing a book is the basic foundation of book writing.
  •       Writing and publishing a book is a never-ending process; to make your writing successful you always need to have a sense of continuous improvement.
  •       Audiobooks are in today and it is one of the challenges that Dom is facing today as a book writer.
  •       Haters and constructive criticisms help Dom to build himself and gives him another way to defend his ideas and improve his books.
  •       Separating creativity from judgment helped Bella improves her book
  •       It is important to be selective in the people with whom you want to share your book because some people can kill your momentum; choose people that can help you improve, and support your growth.
  •       More advice from Dom and what you can learn from his books which can be found here

DOM’S WORD OF WISDOM/TWEET-ABLES

  • ‘’Success is not a straight line’’
  • ‘’Realize that success is tangible’’
  • ‘’Collaboration, were better together, we don’t wanna be butter’’
  • ‘’Be selective of who you share your writing and your goals and your dreams and aspirations with because there are some folks who may kill your dream before even get your plane off’’

 

Episode 25: Continuous Improvement and Getting to the Root of Belonging

Episode: Continuous Improvement and Getting to the Root of Belonging with Sonia Lewis

Sonia Lewis joins me to delve into what it really takes to get to the roots of belonging and how to improve belonging within an organization.  You’ll find Sonia on the frontlines of many social justice movements as she works to change the many systemic, institutional and structural inequities. For over a decade, Sonia has been on a mission to marry equity/humanity work with social justice/cultural shifting of mindsets. At the end of the day, her battle cry is "The Future is Anti-Racist and we all have a part to play." We’re talking about the part continuous improvement professionals have to play in anti-racism and improving belonging in the organizations they have a chance to impact.

SONIA WILLIAMS LEWIS 

Sonia is an experienced Chief Executive Officer with a demonstrated history of working in the professional training & coaching industry. She describes herself as an Anti-Racism impact strategist and her mission is to create a society that values equity and humanity. She works at the intersection of anti-racism work and belonging within organizations.  Sonia wants the fight against racism to take into account present-day realities rather than just rely on history lessons.

CONNECT WITH SONIA LEWIS

LinkedIn :https://www.linkedin.com/in/sonia-williams-lewis-m-ed-0b166b50/  

Website: https://www.ascribesuccess.com/ 

Twitter: https://twitter.com/soniasaidittho?lang=en 

 

      Key topics in this podcast:

  • What is racism and how does it impact Black people overall and specifically within organizations?
  • What is Sonia’s advocacy within diversity and equity all about and what has driven her since her childhood?
  • How have the twin pandemics of COVID and racism come together to create urgent problems organizations must solve?
  • Why “belongingness” is vital in organizations and how organizations can improve.
  • What are the ways in which organizations can change to make sure that everyone’s voice is being heard?
  • Why mission and vision statements are important foundations for an organization’s goal alignment.
  •  How to differentiate between equality and equity?

        KEY TAKEAWAYS

  • Racism is ubiquitous but there are multiple ways to improve belongingness in your organization.
  • Leaders must work on equity and belonging within the company – and what we already know about features of lean culture – like respect for people and the need for psychological safety can also be used to improve belonging. 
  • Belongingness helps organizations to improve their bottom line and increase productivity.
  • Equity, belongingness, and humanity are important.
  • Humanity is important and if humanity is important, that means everyone who shows up is important and should be valued.
  • The Continuous improvement professional has a key role and key opportunities to increase belongingness in an organization.

 

Words of wisdom or Tweet-ables 

Sonia Lewis’ advice for a young person

‘’Trust your gut… your gut is very intuitive as to who you are and you should trust it.’’

 

Episode 24: Continuous Improvement and Creating a Resilient Organization

Episode 24: Continuous Improvement and Building a Resilient Culture

In Jodi Woelkerling's book, World Class Leadership :10 Critical Insights Every Leader Needs to Know to Foster, Create and Build an Enduring Resilient Culture she shares how stress as well as resilience is common across all industries. Through her book leaders can find activities that help them build strength within themselves as well as others which will lead them towards a more productive workforce.

JODI WOELKERLING

Jodi is an Author, Coach and Consultant. passionate about assisting businesses to build an enduring resilient culture at the whole culture level, the various levels of leadership within the business and at the individual level, so that the business as a whole and the individuals within the business can experience the enormous benefits of an enduring resilient culture

LinkedIn : https://www.linkedin.com/in/resilient-culture-consultant/

Personal Website : https://www.jodiwoelkerling.com/


Topics in this podcast:

  • Jodi in her career reached a turning point when stress increased in her job so much that it started impacting her health. That’s when she started down a path of helping herself and then turning and helping others who were in the same position.
  • What is resilience? When we have stressors, and all of us will have it in our life, picking up signs of stress early and being self-aware enough to get us back as much in that state of calm as quickly as possible.
  • Understanding why people quit their job due to stress and how can leaders help them to stay in the organization and how they can mitigate some of the reasons for stress.
  • What is psychological safety and understanding the positive effects it has on employee wellbeing and success.
  • In a small businesses or company investing in people is very imprtnat. You gain benefits you can gain when your leadership has a positive impact of on your employees.
  • Healthcare organizations dropped their continuous improvement plan due to the pandemic, but what can they do to keep it going? What motivates them to pursue it?

 

KEY TAKEAWAYS

 

  • Jodi’s new book is a road map for leaders and employees to handle stress within the workplace. It also provides advice on how managers can motivate their team in addition to keeping them going even when they are faced with challenges.
  • Stress is common in any industry, which can be exhausting; we need people to motivate us and push the boundaries of our abilities and that is what leaders are supposed to do.
  • Employees with psychological safety are more confident in their work. This confidence makes them produce better results for the company, further encouraging a positive atmosphere where everyone can succeed together
  • Leaders should have a close relationship with their employees to boost their trust and confidence working together because that is the great foundation of teamwork that leads to success.
  • Despite the pandemic, healthcare workers still have a job to do. They need someone who can motivate them and give them time for themselves so that they don't burn out entirely.
  • Leadership is not limited to just managing the team’s work; you can always reach out to your people in ways that show that you really care about them.


Memorable Quotes from the Episode

JODI WOELKERLING

‘’Knowing what your triggers are, knowing what your strengths and weaknesses are, knowing what situation helps you perform at your best self-awareness will go an enormous way and help you develop your strengths.’’

 

So there are different stressors in different industries, definitely but stress is a common I think across all of them.

Episode 23: Continuous Improvement and the Kind Leader

CONTINUOUS IMPROVEMENT AND THE KIND LEADER WITH KARYN ROSS

In today's age, when companies' primary outlook is to compete and win, bad management and leadership practices are rampant. Many people suffer inside organizations because of this. In this episode I discussed with Karyn Ross  how to be a Kind Leader. AND how important it is to be kind even if you are not in a leadership role.  We discuss why this will help you to lead a happy life and help others within your organization. Karyn Ross, who is the author of   The Kind Leader: A Practical Guide to Eliminating Fear, Creating Trust, and Leading with Kindness ‘’ defines kindness as when we take EMPATHY (which is our ability to put ourselves in someone else's shoes} and move to ACTION, deciding what to do and then doing it.

 

KARYN ROSS 

An experienced lean consultant, coach and practitioner, Karyn Ross is the coauthor, with Jeff Liker, of the Shingo Award-winning The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. Ross is an internationally acclaimed keynote speaker, consultant, coach, and practitioner. Focused specifically on services, Karyn has worked with small, medium, and large organizations in sectors as diverse as insurance, financial services, HR, transportation, and retail. Using her unique approach, Karyn teaches people how to combine creativity with lean practices to ensure that every customer receives exactly what they want, when they want it, right the first time with a personal, human touch and she's the author of six books one of her book is    The Kind Leader: A Practical Guide to Eliminating Fear, Creating Trust, and Leading with Kindness ‘’

LinkedIn :https://www.linkedin.com/in/krclean4service/ 

Personal Website: https://karynrossconsulting.com/ 

Topics in this podcast:

  • How far does good leadership go? It's not just about bringing people with the vision and helping them in a direction, but also being there as an individual.
  • Understanding the key to a difficult conversation in a way that is kind and how leadership kindness can help employees and co-workers change the way they work -  and be more positive.
  • In a world where competition is present, teams should not compete with each other. They should collaborate and cooperate instead. This will  lead to the growth of their team as well as improvement for everyone on that team

 

KEY TAKEAWAYS

  • Kindness isn't only about having empathy but requiring some sort of expression for that kindness towards others - whether it's through actions or words, you  can really impact how people feel toward one another without even knowing why they're being kinder than usual.
  • Being a leader doesn't just mean presiding over an office full of employees. Every person has the opportunity and capability to be a leader in their own sphere, whether it's within your family or among friends.
  • Leaders should be a kind listener, and practice the art of having  difficult conversations in the right (and kind)  way. into others misbehaving as well.
  • Leaders are important for their ability to guide the people towards a common goal. These leaders can create an outcome that is both beneficial and rewarding, not only for themselves but also reporting to them.
  • A leader's treatment of their followers impacts how these people feel about the job and company. If a person feels that they are appreciated, it makes them less likely to leave or complain - even in difficult conditions. By being kind and humane towards your team members you can keep things running smoothly for yourself as well!
  • A team with good leadership that is helping, collaborating and cooperating with each other without competing can help them reach a common goal successfully.

 

Memorable Quotes from the Episode

 KARYN ROSS

“When we experience fear we tend to treat others unkindly because were focused on ourselves but remember the definition of kindness, kind leaders are focused on the positive outcomes for others’’

Episode 22: Continuous Improvement for Women after 50

Robin Tillotson is an advocate for successful aging and a budding Kata Geek. She joins me with her coach, Deondra Wardelle, to talk about the joys of and strengths of black women over 50, international travel, and the Toyota Kata. You will be inspired!

Episode 21: Continuous Improvement and Conflict Resolution

When you're striving to improve, you might might some of the problems you want to solve are due to internal conflict.  And sometimes the changes you hope to make create conflict!  Dr. Ted Thompson tells us about the field of peace and conflict resolution - there's a lot for us to learn!

Episode 20: Continuous Improvement and the Tin Hats

Have you had your lean thinking history lessons?  We are told that what we call lean is derived from the Toyota production system, and that is true. But there’s more to the story. Lean principles are found in many places and situations beyond Toyota – that is what this podcast is all about.  You may know the story of the P51 Mustang fighter aircraft and how it was developed in a record 12 months, during World War II, which is often touted as an example of lean thinking outside of Toyota. My guest, Ruth Stanley, has another war-time story of lean thinking to share, and it is about her member of her own family.  Ruth Stanley is the Founder of Boann Consulting, and she is ASQ’s Deputy Region Director for the Canada Greenland Region  She is a blogger, Storyteller, Presenter, Mentor , and the author of “A Different Kind of Bombshell: The Tin Hats' Journey Through World War II”

What lean stories can you learn from your family’s past?  No matter where you listen, your ratings, reviews, and comments are greatly appreciated!

Please join me in exploring more of the Edges of Lean! There’s a lot to learn. And check out my friends in the lean communicators community at leancommunicators.com  You’ll find more podcasts and videos – with lots of great new content every week.

The Edges of Lean is written and produced by Bella Englebach.  This is a Lean for Humans production.

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